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Before you choose
Ocean in Relief: questions & answers.
How large is the artwork?
Ocean in Relief measures 21.6 × 21.6 × 3.5 cm (approximately 8.50 × 8.50 × 1.38 in), including the frame. It is a compact piece for a shelf, desk or small wall space—not an oversized wall painting. Measure your space before choosing.
Which wave design should I choose?
There are four designs: A — Ripple, B — Rolling Waves, C — Ocean Swell and D — Quiet Current. Use the labelled design buttons and original photographs on the artwork page to compare the wave patterns. Each price is for one artwork, not the full collection.
Is the walnut-colour frame made of walnut wood?
No. Both frame finishes use ash wood. “Walnut colour” describes the finish, not the wood species. The relief is basswood with an acrylic finish. A black-frame reference shows the wave design; a frame-comparison image shows the two colours and may not show your exact combination.
What comes with my artwork?
Ocean in Relief includes one framed artwork in your chosen wave design and frame finish, a gift box, tabletop support and wall-mounting hardware. For Palm Ocean, Golden Tide and Ocean Forms, a gift box is included only when you select a Gift Box option. Check the relevant product page for accessory details. Group photographs show several designs for comparison; additional artworks are not included.
Can it stand on a table or hang on a wall?
Both display options are included. Place it securely on a stable surface. For wall display, use fixings suited to your wall and get help if you are unsure which fixings to use.
How should I care for it?
Display indoors in a dry space, away from direct sunlight and moisture. Dust gently with a soft, dry cloth or brush. Do not wash, scrub or use cleaning chemicals. Natural grain, colour and fine wave details may vary; the artwork does not emit light.
Are all the images photographs of the product?
The product gallery includes original artwork photographs and a product video. Clearly labelled AI-assisted editorial images and homepage concept scenes illustrate the creative direction; they are not evidence of an actual workshop or the scale of the item. Use the stated dimensions and original photographs when deciding.
How do I get help with an order or return?
Use the form below or email tidegrain@foxmail.com. Include your order number and the checkout email. For a damaged or incorrect item, describe the issue; send photographs by email if needed. See the refund policy for the conditions that apply to your destination, and the shipping policy for delivery information.
Contact & order help
WhatsApp · +86 13049600007 ↗
Contact: @wulitou849 · Opens WhatsApp or WhatsApp Web.
Email tidegrain@foxmail.com or use this form. For an existing order, include your order number and the email used at checkout.
Help us understand your question
Choosing an artwork
Tell us the wave design, frame finish and detail you want to check. For fit questions, include the available shelf or wall space; a full home address is not needed.
An existing order
Use the order number from your confirmation email and tell us what you need help with. If you cannot find the number, use the email address used at checkout and describe the issue. Do not send your password.
A problem with an item received
Describe the issue and keep the packaging while we review it. If photos would help, email them to tidegrain@foxmail.com or send them through WhatsApp. This form does not upload attachments. Keep payment details and unrelated personal information out of the photos. The applicable return policy remains the reference for return requests.
Before contacting us, you can also review: refund policy · shipping policy
Please do not send payment card details or identity documents. This form is for customer support, not a marketing subscription. Read our privacy policy.