Shipping policy
Tidegrain ships framed wave art from China to the United States, Canada and Australia. This policy applies to orders placed on tidegrain.cn. Nothing in this policy limits mandatory consumer rights that apply to your order.
Questions: tidegrain@foxmail.com
Free standard shipping
We provide free standard shipping to eligible addresses in the United States, Canada and Australia. The shipping charge shown at checkout is USD 0.00. If your destination is not available at checkout, we cannot currently accept the order.
The crossed-out amounts on our product pages show the standard single-artwork shipping value covered by Tidegrain; they are not an additional charge:
- Small artwork: United States US$9.00; Australia A$8.40; Canada C$10.50.
- Large artwork: United States US$27.00; Australia A$21.00; Canada C$31.50.
These shipping values are based on our current carrier cost for one artwork and may be updated when carrier rates change. A multi-item order still receives free standard shipping when the delivery address is eligible.
Import duties and taxes
Free shipping does not mean that import duties, taxes or carrier clearance charges are prepaid. They are included only when checkout explicitly says so. Otherwise, the recipient is responsible for any amount charged by the destination authority or carrier.
Dispatch and delivery
We dispatch within 14 calendar days (including weekends) after we confirm payment. “Dispatch” means we hand the parcel to the international carrier; it is not the delivery date.
We do not quote a guaranteed arrival date. Customs, weather, address checks and the carrier can add delay. If we cannot dispatch within 14 calendar days, we will email you and you may cancel for a full refund.
Packing
Packaging depends on the product and the option selected. Standard packaging and gift-box options are identified on the product page where available. Product dimensions and net weights are not the same as the packed outer-carton dimensions or chargeable shipping weight.
Tracking
After dispatch, we add the international tracking number to your Shopify order and send it to the order email address. A domestic China tracking number is not proof of delivery to your destination.
Damage or non-delivery
If the parcel arrives damaged, photograph the outer carton, protective packing and artwork before discarding anything. Email us within 14 days of delivery, or within 14 days of the carrier marking the parcel delivered. For a parcel that does not arrive, contact us when tracking has stopped moving for an unusually long time or when the carrier marks it lost.
After reviewing the order, tracking and evidence, we will offer the remedy required by the circumstances and applicable law, which may be a refund, replacement or repair. We cover reasonable recovery or return costs when the item is damaged, lost, faulty or not as described.
Trader
Tidegrain is operated by 广州皓柚钳贸易有限公司. Registered address and return address: Room 1001-1 (B1178), 10th Floor, No. 3 Lingshan East Road, Tianhe District, Guangzhou, Guangdong 510000, China. This address can receive international return parcels. Return recipient: 谢雪雁 (Xie Xueyan). Return phone: +86 13178660996. Office and contact address: No. 5 Tianhe North Road, Guangzhou, Guangdong 510075, China. Customer service phone: +86 13049600007. Email: tidegrain@foxmail.com. See our refund policy for return instructions.